Vault Help & Support

Help and support for using Vault.

Getting Started

Getting Started with Vault — Creating your account Vault signs you in with your email and a self-custodial embedded wallet — there's no separate password to create, and no seed phrase to…
Onramping & Offramping — What is onramping? Onramping is the bridge between traditional finance and crypto. It's the process of converting fiat currency — like AUD, USD, or EUR — into…
Keeping Your Account Secure — Self-custody and key ownership Vault is a self-custodial wallet. That means you own your funds outright. No Vault employee, server, or system has the ability…

Trading in Vault — The swap form From the sidebar, open Trade and select Swap. There's a single form with a You send card, a You get card, and a flip button between them to…
Perpetuals on Vault — What are perpetuals? A perpetual future (or “perp”) is a derivative contract that tracks the price of an underlying asset — like BTC or ETH — but never…
Options on Vault — What are options? An option is a contract giving its buyer the right, but not the obligation, to buy (a call) or sell (a put) an underlying asset at a fixed…
Vault Fee Structure — How Vault fees work Vault applies a basis-point (bps) fee on each trade. A basis point is one hundredth of a percent, so 6 bps equals 0.06%. Fees are deducted…

Earn with Aave — Aave in Vault Aave pools liquidity on each supported network. When you supply, your assets join the pool and borrowers pay interest that flows back to…
The Vault Referral Programme — How referrals work When someone signs up to Vault using your unique referral code or link, they become your referral. From that point on, you earn a percentage…
XP & Levels — What is XP? XP is Vault's progression currency. It isn't a token and has no market value — it exists purely to track how active you've been on Vault during the…

Managing Transactions — Sending crypto Sending crypto from Vault lets you transfer any supported token to any wallet address on the same network. Transactions are broadcast directly…
Best Practices — Setting up two-factor authentication Two-factor authentication (2FA) is required for every Vault account. It's set up the first time you sign in, right after…